ba789's Privacy Policy
How your personal information is collected, stored, and used — ba789's complete privacy policy is explained in detail here.
Introduction and Overview
ba789 is a trusted online betting and casino platform for bettors in Bangladesh. Ensuring the protection and privacy of the personal information you share with us while using our platform is our top priority. This Privacy Policy ("Policy") describes how ba789 collects your personal information, the purposes for which it is used, to whom it may be disclosed, and the measures taken to protect your information.
This Policy applies to the ba789 website (ba789.lat) and all related services. By registering an account or using our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our platform.
We may update our Privacy Policy from time to time. For significant changes, we will publish a notice on the website and notify registered users by email. Continuing to use the platform after the Policy's effective date means you have accepted the updated Policy.
1. What Information We Collect
ba789 collects personal information in the following categories:
Identity Information
Information you provide during account registration includes:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- National ID card or passport number (for identity verification)
- Residential address
Financial Information
Information required to process transactions, such as:
- bKash / Nagad / Rocket / Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction date, amount, and method
Technical and Usage Information
Information automatically collected while you use our platform:
- IP address and device identity
- Browser type and version
- Login and logout times
- Pages visited and session duration
- Cookie and local storage data
Gaming Activity Information
For responsible gaming and service improvement:
- Betting history and wager amounts
- Game preferences and play duration
- Win and loss records
- Bonus usage history
- Self-set limits and exclusion information
2. Purpose of Using Your Information
ba789 uses your information only for the following legitimate purposes:
Account management and identity verification
Your information is used to create and manage your account, complete identity verification (KYC), and ensure account security. Age verification is carried out to prevent minors from using the platform. Only those aged 21 or above may open an account at ba789.
Processing financial transactions
Financial information is used to process deposit and withdrawal requests, maintain transaction records, and prevent fraud. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000. Withdrawals are generally completed within 30 minutes to 3 hours.
Providing customer support
Your information is used to resolve issues, handle complaints, and provide 24/7 Bengali live chat support. Records of your communications with the support team may be retained for quality control and training purposes.
Ensuring responsible gaming
Your gaming activity is monitored to identify unusual behaviour, enforce self-set limits, and provide assistance when needed. To learn more about responsible gaming, please visit our Responsible Gaming page.
Legal and regulatory obligations
Information is retained for a defined period to comply with anti-money laundering (AML) requirements, fraud investigations, and applicable legal obligations. Information may be disclosed in response to lawful requests from competent authorities.
3. Sharing and Disclosure of Information
Sharing information with third parties
ba789 may share information with third parties on a limited basis in the following circumstances:
- Payment processors: Service providers such as bKash, Nagad, Rocket, Upay, and banks receive the information necessary to complete transactions.
- Game software providers: Providers such as PG Soft, Pragmatic Play, JILI, Spribe, and Evolution Gaming may receive information necessary to operate gameplay.
- Technical service providers: Technology partners who assist in operating and securing the site.
- Legal authorities: Where required by court order or legal obligation.
Contractual obligations of third parties
We have formal agreements with the third parties with whom we share information. Under these agreements, they are required to use your information only for the specified purpose, may not use it for any other purpose or disclose it to any third party, and must comply with data protection standards.
ba789 never sells your personal information to advertisers or marketing agencies.
4. Data Security Measures
ba789 has implemented multiple layers of security to keep your information safe:
SSL Encryption
All data transferred between your browser and our servers on our platform is secured through SSL (Secure Sockets Layer) encryption technology. This prevents third parties from intercepting or reading your information.
Data storage security
Stored data is held in encrypted databases with strictly controlled access. Passwords are stored as encrypted hashes — no ba789 staff member can view your password.
Access controls
Only authorised staff have access, and only to the minimum information necessary. All staff have signed confidentiality agreements and receive regular training.
Fraud detection
Automated systems monitor for suspicious activity. If unusual login attempts or transactions are detected, the account is temporarily locked and the user is contacted.
Regular security testing
Our systems undergo regular security audits and penetration testing. Any vulnerabilities identified are addressed promptly.
Data breach management
In the event of a data breach, we conduct a prompt investigation and notify affected users as quickly as possible. Relevant authorities are also informed in accordance with applicable law.
5. Cookies and Tracking Technologies
What cookies are and why we use them
Cookies are small text files that our website stores on your device. They help improve your browsing experience and assist in the smooth operation of the site.
Types of cookies
- Essential cookies: Required to maintain login sessions and for security. These cannot be disabled.
- Functional cookies: Remember your preferences, such as language selection.
- Analytics cookies: Collect site usage statistics to help improve our services. Data is kept anonymous.
- Security cookies: Used to prevent fraud and abuse.
Cookie controls
Most cookies can be controlled or deleted through your browser settings. However, disabling essential cookies may prevent some parts of the platform from functioning correctly or make it impossible to log in.
6. Your Rights and Options
As a user of the ba789 platform, you have the following rights regarding your personal information:
Right to access your information
You may request a copy of the information we hold about you. We will respond within 30 business days.
Right to correct your information
If your account contains inaccurate or incomplete information, you may request a correction. Some information will need to be corrected through identity verification.
Right to delete your information
In certain circumstances you may request that your information be deleted. However, where there are legal obligations or ongoing disputes, retaining some information may be necessary.
Opting out of marketing communications
If you do not wish to receive promotional emails or notifications, you can cancel your subscription through account settings or by contacting the support team.
How to exercise your rights
To exercise any of the above rights, contact our 24/7 live chat support or email us at [email protected]. Your identity will need to be confirmed to verify the request. We will respond as quickly as possible and within a maximum of 30 business days.
7. Data Retention Period
Active account data
All relevant information is retained for as long as your account remains active. After an account is closed, some information is kept for a defined period in accordance with legal and regulatory requirements.
Financial transaction records
Financial transaction records must be retained for an extended period in compliance with anti-money laundering and financial regulatory requirements. This period is determined by applicable law.
Technical logs and analytics data
System logs and analytics data are retained for a limited period and are then automatically deleted or anonymised.
8. Protection of Minors
ba789 is for those aged 21 or above only. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of registration.
If you believe that a minor has opened an account on our platform, please contact [email protected] immediately. We will conduct a prompt investigation, take the necessary action, and delete the relevant information.
9. Changes to This Policy
Notice of changes
ba789 may revise this Privacy Policy from time to time. If changes are made, we will publish a notice on the website and update the effective date. For significant changes, registered users will also be notified by email.
Use after changes
Continuing to use the platform after a Policy change means you have accepted the updated Policy. If you do not agree with the updated Policy, you may request that your account be closed.
10. Applicable Law and Jurisdiction
This Privacy Policy follows applicable international data protection standards and the applicable laws of Bangladesh. Any disputes relating to this Policy will first be addressed through negotiation. If a resolution cannot be reached through negotiation, the applicable legal process will be followed.
The Bengali version of this Policy is the authoritative version. In the event of any conflict with a translation into another language, the Bengali version shall prevail.
Privacy Contact
If you have any questions about this Privacy Policy, wish to request access to or deletion of your information, or suspect a privacy breach, please contact us.
You can also reach us via 24/7 Bengali live chat support.